FAQs

FAQs2023-07-28T06:55:21+10:00

Answers to our most frequently asked questions.

Ordering Instructions2023-08-24T11:08:21+10:00

To get started, contact us and your local territory manager will follow up.

You can contact our Customer Serviceteam via email FoodSafetyAU@neogen.com or via  Phone +61 7 3736 2134

Our Customer Service Team are available to assist you Monday – Friday 8.00am – 4.00pm

You can place an order with our Customer Service team via email: FoodSafetyAU@neogen.com

In order to process your order we require the following information:

  • Your order reference number
  • Product code, description, pack size, and required quantity of the product(s) you want to order
  • Your business billing address
  • Your shipping address
  • Preferred method of transport
  • Special delivery instructions
  • Your phone number
  • Your email address

Food Safety2023-08-24T10:21:06+10:00

To get started, contact us and your local territory manager will follow up.

You can contact our Customer Service Team via email FoodSafetyAU@neogen.com or via  Phone +61 7 3736 2134

Our Customer Service Team are available to assist you Monday – Friday 8.00am – 4.00pm

You can place an Order with our Customer Service Team via Email: FoodSafetyAU@neogen.com

In order to process your Order we require the following information:

  • Your Order Reference Number
  • Product Code, Description, Pack Size, and required Quantity of the product(s) you want to Order
  • Your Business Billing Address
  • Your Shipping Address
  • Preferred Method of Transport
  • Special Delivery Instructions
  • Your Phone Number
  • Your Email Address

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Contact Customer Service via email, FoodSafetyAU@neogen.comfor assistance on shipping and handling charges.

To check the current status of your Order

Please contact our Customer Service Team for assistance on +61 7 3736 2134 or via email FoodSafetyAU@neogen.com quoting your Purchase Order Number for reference.

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Coming soon

Dairy Genomics2023-04-17T00:50:01+10:00

DNA testing is a fast reliable way management tool that utilises genetic information to determine an animal’s genetic potential and performance over its life span. Knowing the genetic merit of an animal at young age allows producers to make more informed breeding decisions to gain better production outcomes from their herd. In fact, DNA testing lets you know the full genetic potential of an animal before it even reaches sexual maturity. Allowing you to determine its performance over 7 lactations before the animal is even in the breeding herd.

Before DNA testing you should have clear breeding objectives and what you would like to achieve within your herd. Good genetics are fundamental to your herd and operation when considering the profitability and production of animals. A structured breeding program can be a highly cost-effective way to improving the overall performance of your herd. Animals should be ranked and selected according to their suitability for the farm and its breeding objectives. A healthy productive cow is profitable a cow, with multiple traits relating to health, fertility, production and efficiency, you can focus on traits important to your herd.

Neogen offers a number of DNA test options to dairy producers to cater for their needs and market opportunities. Depending on the producers breeding objectives and goals would depend on which product is best for you and your herd.

Neogen’s IGENITY Aussie Select is an excellent genomic decision-making tool created specifically for Australian dairy producers and is supported by the DataGene evaluation. Delivering over 40 important traits for health, yield, fertility, and type, plus Australian based indices such as Balance Performance Index, Health Weighted Index and Sustainability Index. It is designed to facilitate herd improvement and genetic gain, whilst delivering results in an easy-to-use manner for easy data interpretation and simplified selection.  IGENITY Aussie Select also enables producers to create customises indexes to reflect traits that matter most to their business.

IGENITY Select provides a comprehensive genetic profile available for dairy cattle. It includes 50 traits received from the CDBC evaluation and includes content for coat colour, milk components and genetic conditions. IGENITY Select offers dairy farmers highly reliable results to for animals selection and cost-conscious producers. Results are displayed on a unique, easy to use customizable dashboard, which allows producers to rank the cows in their herd but also create custom indexes to reflect the traits that matter most to your business.

 

 

Most producers want to improve more than one trait at once. Indexes take into account multiple traits and facilitate multi-trait selection by combining them into a single value. The overall score for an index is relative to economic values for traits that influence fertility, production, health and profitability. Depending on what traits are important to your breeding objectives is dependent on what index is suitable for your herd. Neogen’s dashboard allows you to build and create indexes to customised to your breeding goals.

The short answer is no. To get started you will need an applicator and these can be sourced from Neogen.

TSUs are designed so that each sample has its own vial and cutter which reduces the risk of sample contamination. Each TSU has its own unique ID that can be linked to the animal’s ear tag, these can easily be recorded onto farm software packages.

Neogen’s lab will also accept hair or semen samples

 

 

To get started with IGENITY, contact your Local Neogen Territory Manager . They will provide you with the best advice on what products are best suited for you and your herd, and step you through your DNA testing journey.

 

 

Resource Center2023-04-17T00:36:05+10:00

Coming soon!

Ordering Instructions2023-08-24T11:00:19+10:00

If you’re looking to get started with DNA testing for your herd, Neogen Australasia is here to help make the process easy and accessible for you. Here’s how to get started:
  • Think about your breeding goals and what kind of test you need. If you’re unsure, don’t hesitate to reach out to Neogen’s expert team  (07) 3736 2134 or email naa-lab@neogen.com or contact your local genomics territory manager.
  • Order your sample collection kit from Neogen Australia. Allflex TSU sample collection kits are available at Neogen Australasia. Fill out your test submission form provided by Neogen and post your samples to our lab in Queensland. The address is 14 Hume Drive, Bundamba, QLD 4304.
  • Upon receipt of your samples, Neogen will process and analyse the samples and provide results back to you (if you’ve ordered direct from Neogen) or your test supplier (if you’ve placed your order through your breed society).
  • We recommend reviewing your results with your farm adviser or with your genetics service provider or breed society so that you can make an informed and strategic decision about how to act on this information.
  • Remember that if you need additional information or assistance, your local Neogen territory manager or our technical experts are always available to help.

At Neogen, we understand that every farm and breeder is unique, and we’re committed to providing personalized support to help you achieve your breeding goals. So don’t hesitate to reach out to us for help at any step of the process.

Shipping Information2023-08-24T10:52:55+10:00

Contact Customer Service via email, FoodSafetyAU@neogen.comfor assistance on shipping and handling charges.

To check the current status of your Order

Please contact our Customer Service Team for assistance on +61 7 3736 2134 or via email FoodSafetyAU@neogen.com quoting your Purchase Order Number for reference.

Ordering Instructions2023-08-24T11:09:56+10:00

You can place an Order with our Customer Service Team via email: naa-as@neogen.com

To check the current status of your order

Please contact our Customer Service team for assistance on +61 7 3736 2134 or via email naa-as@neogen.com quoting your Purchase Order Number for reference.

You can contact our Customer Service team via email naa-as@neogen.com or via  Phone +61 7 3736 2134

Our Customer Service Team are available to assist you Monday – Friday 8.00am – 4.00pm

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