Welcome to Neogen®

Committed to providing you with exceptional products and services.

As we finalise our integration of the former 3M™ Food Safety Division, our global teams are working to ensure a seamless transition of operations to maintain continuity in ordering and supply of products. This page is to support our customers in Australia and New Zealand, who are transitioning from 3M to Neogen for ordering, shipping, and invoicing processes of the former 3M Food Safety Division products.

Important Dates

Neogen is implementing a phased approach in transitioning business from 3M to Neogen to ensure ordering continuity.  Please take note of important dates below for your location.

Customers based in Australia & New Zealand

EventDate
Last Order Date with 3M Food SafetyOctober 15, 2023
First Order Date with NeogenOctober 16, 2023

To support a smooth transition from 3M to Neogen, we would recommend your final orders with 3M are placed one week before the stated Last Order Date for your location.

So, what should you do next? We recommend you begin the process of establishing Neogen as a supplier in your system, if you haven’t already.

New Product IDs for Former 3M Food Safety Products

We are updating former 3M Food Safety product Stock-Keeping Unit (SKU) numbers to new Neogen SKU numbers. We ask that you use the new Neogen SKU numbers when placing your orders with Neogen. Anytime you require assistance, our Customer Service team will be available to guide you in this product identification transition to ensure that placing your order is a straightforward process.

We ask that you update your systems to reflect these product ID changes. Making these changes will improve the order and shipping experience. Use our Neogen SKU Conversion tool to identify the new Neogen SKU number for the products you order.

FAQs

We are proud of the high standard of service and support we deliver at Neogen and are pleased to offer all customers the ability to place orders directly with our Customer Service team. Our team provides support across the region and you can contact your dedicated Customer Services team member by phone or email.

If submitting an order by email, we can receive your order in PDF format or as a free text email.

When you contact the team to place an order, please include the following information:

  • Account Name and address (including Postal Code and Country)
  • Delivery address
  • Product requirements by line including Product Name, SKU number, Order Quantity including Unit of Measure and Price
  • Purchase Order number

Alternatively, fill out the form below and your dedicated local territory manager will get back to you within 24 hours. 

If you require a quote for any new products, whether from the former 3M Food Safety Division portfolio or our broader Neogen portfolio, please fill out the form below to connect with your local representative.

Yes, you’ll need to set up Neogen as a supplier, select your method of ordering, and set up your systems accordingly. More questions? Contact FoodSafetyAU@neogen.com

New part numbers for legacy 3M products will be on packaging when the brand transitions, starting in January–March of 2024

As we transition on 10/16, you will see a couple of changes to finding your 3M product documentation as elaborated on in this notification letter from the Neogen quality team. Please now turn to the product pages on neogen.com or reference our technical document search page.

Products you know and love, such as Petrifilm®, Clean-Trace®, and 3M™ Molecular Detection System, will be transitioning from the 3M brand to the Neogen brand on packaging and product starting in October of 2023 and continuing through March of 2024 further detailed in this letter; this transition will be happening in phases by product family, so you may temporarily receive product that still has the 3M™ branding.

The change of company brand names on the product and packaging will have no effect on their quality or accuracy.

Additionally, brand changes have no effect on the product’s (method’s) recognition, certification, or recognition status from local and global validation schemes and certification bodies.

Neogen is working with recognition, certification, and regulatory bodies to notify them of the branding change to ensure that correct method recognition or certification status is maintained throughout the transition process.

Changes in the method (product) name have no effect on the validity of a method or its certification number. If you have already performed verification of these validated methods in your laboratory, you do not need to revalidate the method.

Continue to order your 3M and Neogen products from your vendor/distributor as you have been. You may want to inquire with them if any information, such as product numbers, you use to order from them will change.

Beginning October 16, 2023, you may contact us at 07 3736 2134 and one of our agents will be happy to assist you. Note that the software and equipment support page will move to Neogen Support page.

As of October 15, 2023, any orders that you have remaining with 3M due to backorder will be cancelled.

On October 16, 2023 Neogen will re-enter the order and it will be held until a new purchase order is submitted that is addressed to Neogen. Purchase orders can be sent to FoodSafetyAU@neogen.com. Our dedicated team is working closely with 3M to identify these orders and you will be contacted by our team to resubmit these orders with Neogen.

If you use an Electronic Data Interchange (EDI) platform, such as Ariba or Coupa, for ordering former 3M Food Safety products from 3M, you will not be able to place an EDI order with 3M after the Last Order Date stated for your country. Your local Neogen representative will contact you to discuss transitioning your EDI orders to Neogen.

You will have access to your 3M bCom account for 90 days from 24th October 2023 for ‘View Only’ purposes. We recommend you download any order history you wish to maintain for your files as after this 90 days elapses your access will expire and you will not be able to access your former 3M bCom account.

Important Note: Neogen does not have access to your 3M bCom account and so will not be able to share any historical documentation from 3M bCom with you.

We are pleased to offer all customers the ability to place orders directly with our Customers Services team. You can contact your dedicated Customer Services team member by phone or email, please visit the Customer Services section for details.

I order with 3M by submitting a PDF of my order from my company ordering system to the 3M Customer Services team, can I still submit my order in this way with Neogen?

Our Customer Services team will acknowledge your order request within 24 hours by email and will continue to update you throughout the order process.

Yes, we will require a Purchase Order (PO) number so that we can process and confirm your order. This can be provided to our Customer Services team when requesting an order.

Yes, you can contact our Customer Services team to place a recurring standing order.

We have updated the former 3M Food Safety product Stock-Keeping Unit (SKU) numbers to new Neogen SKU numbers. We ask that you use the new Neogen SKU numbers when placing your orders with Neogen. Anytime you require assistance, our Customer Services team will be available to guide you in this product identification transition to ensure that placing your order is a straightforward process.

We ask that you update your systems to reflect these product ID changes. Making these changes will improve the order and shipping experience. Use our Neogen SKU Conversion tool to identify the new Neogen SKU number for the products you order.

We aim to process orders within 24 hours, or within 48 hours during periods of high order activity. Once an order is processed, it is our aim to ship your order within 2–5 working days depending on the destination.

While we take care in choosing experienced delivery partners and conducting due diligence on our processes, it is important to note that there may be times when delivery falls outside our target. Our Customer Services team is available to support you through the order to delivery process and keep you up to date should you have any tracking queries.

Your Customer Services contact will advise you of your order delivery details. If you have any queries during the shipping of your order, you can contact your Customer Services representative.

Invoices will be sent 1–2 days after your order has been shipped. If you have any questions regarding an invoice, please contact your Customer Services contact for support.

Ways to Reach Us

If you have any questions or concerns, please reach out to your local Neogen sales representatives or your local Neogen authorised distributor(s).  Alternatively, we have a dedicated team of Customer Services professionals available to support our customers across Australia and New Zealand. You can reach your local Customer Services representatives by email or by phone during office hours with all logistic and order queries.

Customer Services Office Hours:

Monday–Friday, 08:00–16:00 (AEST)

Product Support

From 16th October 2023, you will be able to access technical product information for the former 3M Food Safety products through our Technical Document Library on Neogen.com, including certificates of analysis, user manuals, product inserts and other technical documents. Access to these documents on the 3M website will end at that time and you will be redirected to the Neogen website for access and support going forward. 

You can use the ‘Resources’ section in the Neogen.com site navigation bar above, to link to our Technical Document Search.

We have a dedicated team ready to support you with technical queries or problem resolution. If you require technical support, click here to get in touch with your  your local technical representative for assistance who will promptly respond or escalate your issue.

Contact our dedicated team to discuss your Hardware Service or Repair requirements support you with technical queries or problem resolution.

Have a question? Get in touch with us.

Fill up the form and the team will get back to you within 24 hours.

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